Ogawa Active XL DUO Massage Chair

Dual Massage Engines

The Active XL DUO features dual massage engines that work independently to deliver precision and balance throughout the body. A 3D upper mechanism with adjustable intensity targets the neck, shoulders, and back, while a 2D human-like lower mechanism focuses on the lower back and glutes.

Li Flex Track

The patented Li Flex Track guides the massage rollers from neck to glutes, flexing at the pivot of the L to support a more natural lie-flat position. This design maintains smooth, continuous contact along the body while enhancing stretching and maximizing the benefits of Zero Gravity recline.

Air Compression Massage

34 airbags gently compress the shoulders, arms, calves, and feet to improve circulation, relieve tension, and enhance full-body relaxation.

Reflexology Foot Massage

Spinning foot rollers and gentle air compression target key pressure points to relieve tension, improve circulation, and rejuvenate tired feet.

Precise Body Scanning

Body scanning maps your shape for precise roller placement, ensuring a perfectly tailored and effective massage every time.

Chair Doctor Program

The Chair Doctor uses biometric sensors to measure your heart rate, stress levels, and blood oxygen, then designs a massage program based on your body’s current condition. Each session is personalized to deliver the most effective path to relaxation, recovery, and overall well-being.

Automatic Programs

With 18 automatic programs, one manual mode, and five custom slots, you can enjoy a massage tailored to any mood or need. Each program combines expert techniques for full-body relaxation, targeted therapy, or revitalizing stretch routines designed to optimize your comfort and results.

Patented Stretch Techniques

Five doctor-designed stretch programs, including Thai, Spinal Care, and Japanese, promote flexibility, relief, and deep relaxation.

Manual Programs

Customize your massage with spot, partial, or full-body options to target specific areas and match your exact preferences.

Custom Programs

Design and save your perfect massage routine for effortless access anytime, ensuring your preferred experience is always ready at a touch.

Space Saving Zero Gravity Recline

With just 11 inches of wall clearance and two Zero Gravity positions, this recline elevates your knees above your heart to relieve spinal pressure, improve circulation, and reduce blood pressure. The weightless position enhances relaxation while amplifying roller pressure for deeper relief and total-body comfort.

Dial Smart Dial

The full-color LCD Smart Dial provides quick, intuitive control, much like a smartwatch. Simply rotate and select to adjust massage intensity, switch programs, activate heat therapy, and more, all within easy reach in a sleek, modern design.

Heat Therapy

Soothing heat in the legs and lumbar area helps relax muscles, ease tension, and improve circulation. The gentle warmth enhances every massage, allowing for deeper comfort and more effective relief.

Automatic Legrest

The automatic legrest extends and retracts to fit your height, ensuring perfect alignment and personalized comfort for users of all sizes. 

Voice Control

Effortlessly adjust programs and settings with simple voice commands, allowing you to stay fully relaxed and immersed in your massage experience.

Bluetooth Speakers

Built-in Bluetooth speakers let you stream music, podcasts, or meditations in rich, immersive sound for a more relaxing experience.

USB Type-C

Stay connected and fully charged with the integrated USB-C port, allowing you to power your devices effortlessly while you relax. Simple and convenient.

Remote Control

A slim, easy-to-use LCD remote lets you navigate programs, adjust settings, and customize your massage with effortless control. 

• Upright: 62"(L) x 29.7"(W) x 47.4"(H)
• Recline: 75.4"(L) x 29.7"(W) x 38.4"(H)
• Package Dimension: 52.4" x 30.7" x 49.6"
• Minimum Door Width Requirement: 29.7"
• Gross Weight: 249.1 lbs
• Chair Weight: 205 lbs
• Distance from Wall: 11"
• Power Supply: 110-120V,60Hz

Consumer Warranty Information

OGAWA products have the following warranty: OGAWA’s massage chairs, and massaging motion upholstery provide a one (1) year in-home service warranty, a two (2) year parts warranty, and a five (5) year framework warranty. OGAWA foot massager and foot and calf massagers provide a one (1) year in-home service, parts and labor warranty. OGAWA products will be either repaired by the consumer or by an in-home technician. OGAWA customer service will not issue Return Material Authorizations (RMAs) for products. OGAWA will not issue Return Material Authorizations (RMAs) for buyer’s remorse.

Ogawa Refresh,Active and Master Drive LE 5 (Five) Year Limited Warranty

• This warranty includes In-Home Service, Parts, & Labor for the 1st (one) year at no cost to the customer.
• This warranty includes part costs covered for the 2nd (two) year at no cost to the customer.
• This warranty includes structural framework coverage for all 5 (five) years at no additional cost to the customer.

Ogawa Master AI 5(Five) Year Limited Warranty

• This warranty includes In-Home Service, Parts, & Labor for the 3 years at no cost to the customer.
• This warranty includes part costs covered for the 3 years at no cost to the customer.
• This warranty includes structural framework coverage for all 5 (five) years at no additional cost to the customer.

Ogawa Stretch 3D 5(Five) Year Limited Warranty

• This warranty includes In-Home Service, Parts, & Labor for the 2 years at no cost to the customer.
• This warranty includes part costs covered for the 3 years at no cost to the customer.
• This warranty includes structural framework coverage for all 5 (five) years at no additional cost to the customer.

Service and Technical Support

To ensure the highest level of quality and support services OGAWA has partnered with COZZIA to assist in all technical support and warranty issues. To receive OGAWA service customers may contact COZZIA’s customer service department at 1-877-977-0656 between 9:00 am and 5:00 pm PST, Monday through Friday for warranty or service issues. You also can email at service@ogawaworldusa.com for any maintenance and service enquirers.

• Consumers are required to provide the unit serial number and dated proof of purchase (sales receipt) when they contact the OGAWA service department regarding a repair.
• An OGAWA customer service representative will attend to most consumer inquiries, but in some cases a technical service specialist will provide advanced support.
• Non-warranty repair is provided on a “per incident” basis. OGAWA customer service will verify that the unit has failed and provide instructions for repairing a unit.
• All applicable repairs, parts, shipping, handling, local tax, and a “per incident” fee will be charged for non-warranty repairs and support calls.
• Proof of purchase (original receipt) is required for all warranty repairs or service.

Product Repair

Many OGAWA product repairs may be performed by the consumer in their own home with parts and instructions supplied by OGAWA such as remote control replacements which don’t require a technician.

Canadian consumers may contact COZZIA’s customer service department at 1-877-977-0656 between 9:00 am and 5:00 pm PST, Monday through Friday for warranty or service issues.

Floor Models and Demonstration Units have a prorated warranty period that begins the day the model is placed on the floor and connected to an electrical outlet by retail partner. Proof of purchase is required in order to obtain warranty service and parts. Non-warranty parts and service are available at a “per incident” charge.

Warranty Coverage Period

Warranty coverage starts at the time that the consumer PURCHASES their chair. Proof of purchase is required for all warranty repairs. The warranty time period is measured by continuous calendar days based on a seven-day week.

Field Service

COZZIA customer service department will diagnose and schedule an authorized service provider to repair the chair in the consumer’s residence. Refer to Consumer Warranty as to which products include field service.

Parts

All parts deemed necessary for repairs will be shipped to the consumer at no charge by the COZZIA service department.

Framework

COZZIA customer service department will diagnose and schedule an authorized service provider to repair the chair in the consumer’s residence. Refer to Consumer Warranty as to which products include field service.

Consumer Warranty Limitations and Exclusions

Warranties are only valid in the 48 contiguous United States and Canada and are contingent upon the consumer operating the chair according to the corresponding instruction manual.

The warranty only applies to OGAWA products and does not include any accessories or enhancements.

Field service requires pre-approval and must be performed by COZZIA’s authorized field service personnel. Field service is only available in the United States and in major metropolitan areas in Canada.

Softening of foams and filling composites in pillows, pads, and memory foam occurs naturally and does not constitute a defect under this warranty.

Fading, wear and piling of fabrics occurs naturally and does not constitute a defect under this warranty.

Natural markings, grain and dye variations in leather do not constitute a defect under this warranty.

Warranties do not cover any loss or damage resulting from improper installation, unauthorized repairs or modifications, improper use of electrical/power supply, loss of power, dropped product, a malfunction or damage of an operating part from failure to provide manufacturer’s recommended maintenance, transportation damage, theft, abuse, misuse, neglect, vandalism, or environmental conditions (fire, floods, rust, corrosion, sand, dirt, windstorm, hail, earthquake, or exposure to weather conditions), loss of use during the period the product is at a repair facility, or otherwise awaiting parts or repair.

Damage due to shipping and handling does not constitute a defect under this warranty.

Under no circumstance shall OGAWA, COZZIA, or its representatives be liable for indirect, consequential, or incidental damages (including) damages for lost profits, business interruption, bodily injury, medical, and the like), even if any party has been advised of the possibility of such damages.

Warranties are non-transferable and shall be in lieu of any other warranty, express or implied, including but not limited to any implied warranty or merchantability or fitness for particular use.

OGAWA’s sole liability and the purchaser’s exclusive remedy shall be for the repair, or at COZZIA’s option, for the replacement of the defective part. Not withstanding the above, if replacements parts for defective materials are not available, OGAWA reserves the right to make substitutions in lieu of repair or replacement.

All warranties begin on the DATE OF PURCHASE; no allowance or extension is offered for delivery and/or installation.
Warranties do not apply to rental, business, commercial, institutional, or other non-residential users.

Ogawa 3 Year Limited Extended Warranty (Optional)

• The 3 Year Limited Extended Warranty adds two additional years of coverage for labor & parts.
• Total of 5 Year Manufacturer Warranty with 3 Years Labor, 3 Years Parts and 5 Years Frame.

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