Human Touch Perfect Chair PC-420 Classic Plus

The Perfect Chair® cradles you in zero gravity comfort, with your feet above your heart—the ultimate, doctor recommended, neutral-posture position for back and spine relief. The Perfect Chair PC-420 features a manual recline that uses the body’s own weight to gently ease into all recline angles. Sit back and enjoy a new seating experience in your Human Touch® Perfect Chair. A chair that uniquely and beautifully combines form and function—perfectly.

Choose your package:

Comfort Package:

The Perfect Chair Comfort Upholstery Package is packed with features designed to cradle the body in pure ergonomic relaxation. Relax against the cushioned bodypad, tailored in durable SōfHyde, as you move into zero gravity.

Features:

• Full-support head pillow with magnetic adjustability
  
• Handcrafted, solid wood base
• Durable SofHyde upholstery that does not include animal hide or leather

Performance Package:

The Perfect Chair Performance Upholstery Package is packed with features designed to cradle the body in pure ergonomic relaxation. Easily adjust your back support with the touch of a button by simply inflating the precision-controlled lumbar region to your exact preferences. We’ve also incorporated luxurious, high-density, plush seating with premium, responsive Memory Foam PLUS that maximizes ultimate comfort and provides ideal support while it contours the entire body.

Features:

• Articulating headrest and pillow with magnetic clasp for easy adjustment
• Memory Foam Plus conforms to your body's unique contours
• Power adjustable lumbar system
• Extended armrests give constant support even as the chair reclines
• Handcrafted, solid wood base
• Luxurious premium leather upholstery
  

Supreme Package:

The Perfect Chair Supreme Upholstery Package is packed with features designed to cradle the body—not only in the traditional zero gravity position, but in the position you sit most. Enjoy the unsurpassed comfort of our patented 3D EasePoint Technology™, which uses medical-grade mineral oil pods to evenly distribute your weight across the seat at all times, eliminating uncomfortable pressure points. The Supreme Upholstery Package upgrades also include precision-controlled lumbar adjustment capability, Memory Foam PLUS to maximize ultimate comfort and provide ideal support, and adjustable Jade stone heat to soothe tired, aching muscles for a new state of comfort and relaxation.

Features:

• Articulating headrest and pillow with magnetic clasp for easy adjustment
• Memory Foam Plus conforms to your body's unique contours
• Power adjustable lumbar system
• Extended armrests give constant support even as the chair reclines
• Handcrafted, solid wood base
• 3D EasePoint Technology
• Jade Heat System
• Full-coverage tuxedo back cover
• Power hub and cord management
• Luxurious premium leather upholstery
  

• Upright: 47"(L) x 31"(W) x 51"(H)
• Recline: 63"(L) x 31"(W) x 26"(H)
• Gross Weight: 82lbs
• Weight Capacity: 400lbs
• Seat Width: 23"
• Rear Clearance Required: 9"
• Recline Angle: 125-175 Degrees

Consumer Warranties

Perfect Chair Omni-Motion Warranty (PC-420, PC-610,PC-LiVE) : 7 Years Labor, Parts &Structural. (purchased after January 5th, 2022)
Perfect Chair Omni-Motion Warranty (PC-420, PC-610,PC-LiVE) : 5 Years Labor, Parts &Structural. (purchased between March 1st 2018 - January 4th, 2022)
Perfect Chair Omni-Motion Warranty (PC-420, PC-610,PC-LiVE) : 3 Years Labor, Parts & 5 Years Structural. (purchased before March 1,2018)

For products not listed or sold prior to April 1, 2011, please refer to the original product owner’s manual.

What is not covered:

Warranties do not cover any loss or damage resulting from: improper installation; unauthorized repairs; alterations or modifications of original condition; improper use of electrical/power supply, loss of power; electrical disturbances and power surges; dropped product; a malfunction or damage resulting from improper or unreasonable use or maintenance; failure to follow operating instructions; transportation damage; theft; abuse; misuse; neglect; vandalism; or environmental conditions (fire, floods, rust, corrosion, sand, dirt, windstorm, hail, earthquake, or exposure to weather conditions); loss of use during the period the product is at a repair facility or otherwise awaiting parts or repair; and products purchased from unauthorized dealers. Damage incurred due to shipping and handling does not constitute a defect under this warranty.

How to request Warranty service:

All warranty service requires approval and authorization by Human Touch. Consumers can contact the Human Touch® Customer Experience department between 6:00AM and 5:00PM PST, Monday thru Friday, at (800) 355-2762 or via e-mail at csadmin@humantouch.com. Products require a Return Merchandise Authorization Number (RMA) for any returns. Products received without a valid RMA number that is clearly marked on the box will be refused. Human Touch will not issue Return Material Authorizations (RMAs) for:

Buyer's remorse
Freight damage for shipments to end-user, except for DROP shipments direct from Human Touch

Proof of purchase (original receipt) is required for all warranty repairs or service. It is the responsibility of the consumer to: operate the equipment in a manner that is defined in the original owners manual; promptly report any failures with the product; perform telephone, email and/or chat diagnostic procedures as instructed by Human Touch staff; and allow only authorized service professionals (supplied by Human Touch) to work on the product. Failure to adhere to these conditions could result in the warranty being voided.

During the In-Home service and Parts warranty period, Human Touch, at its sole discretion, will repair or replace any defective part within a reasonable time frame. If a particular replacement part is not available, reasonable efforts will be made to locate a compatible replacement part. If a compatible part is not available, Human Touch may replace your product with a similar product. Under no circumstances shall the retail replacement value exceed the original net price paid for the product. In the event you choose not to accept a replacement for your product, Human Touch is no longer responsible for making repairs under the warranty coverage. For In-Home Service, Human Touch will arrange for all covered parts deemed necessary to be sent to the consumer and an authorized service provider to repair the product at the customer’s residence at no charge to the customer. Any repairs needed during the Parts warranty coverage, Human Touch will provide parts at no cost; however consumer is responsible for any and all shipping, duties and brokerage fees. Structure warranty is limited to the wooden frame and/or welded parts of the frame for the product. If a replacement is issued under the Parts or Structure warranty period, consumer is responsible for shipping, duties and brokerage fees related to the replacement.

Human Touch, reserves the right to return a part or product. If it has been determined that a part and/or product must be returned to Human Touch, Human Touch is responsible for all shipping charges related to the return of the part and/or product. The consumer is financially responsible for providing the product in an acceptable physical condition. If a product/part is not returned to Human Touch, the consumer is responsible for properly disposing of the product. Alternatively, consumer can request Human Touch to remove the product and would be subject to an Environmental Disposal fee. Human Touch is not responsible for any applicable duties, taxes and brokerage fees associated with returned parts or products.

CONSUMER WARRANTY LIMITATIONS AND EXCLUSIONS:

Warranties are non-transferable and shall be in lieu of any other warranty, express or implied, including but not limited to any implied warranty or merchantability or fitness for particular use. Human Touch's sole liability and the purchaser's exclusive remedy shall be for the repair, or at Human Touch's option, for the replacement of the defective part. Not withstanding the above, if replacements parts for defective materials are not available, Human Touch reserves the right to make substitutions in lieu of repair or replacement. Under no circumstance shall Human Touch or its representatives be liable for indirect, consequential, or incidental damages (including damages for lost profits, business interruption, bodily injury, medical, and the like), even if any party has been advised of the possibility of such damages. Warranties are only valid within the United States and Canada, provided the equipment has been operated according to the instructions accompanying it. Products or parts that are purchased via a non-authorized third party are not covered under manufacturer’s warranty. The warranty only applies to the product and does not include any accessories or enhancements.

Field Service is only available in the United States and major metropolitan areas in Canada. Field Service requires pre-approval and must be performed by Human Touch-authorized field service personnel to maintain warranty coverage. Softening/hardening of foams and filling composites in pillows, pads, and memory foam kits does not constitute a defect under this warranty as those items naturally change with use. Fading, wear and pilling of fabrics does not constitute a defect under this warranty as those conditions naturally occur with fabrics. Natural markings, grain, and dye variations in leather do not constitute a defect under this warranty, as no two pieces of leather are alike.

Standard warranty coverage and liability obligations do not apply to rental or non-prescribed use locations or modes of operation not previously authorized by Human Touch. For question on commercial, other non-residential use, refurbished, renewed, floor sample and "out-of-box" products, please contact our Customer Experience department.

Head-to-Toe Premium Protection Plans

For long-term peace of mind, Human Touch also offers attractive two- and five-year enhanced protection plans, providing you complete in-home service and parts head-to-toe coverage. Call (800) 355-2762 for details.

Human Touch 2-Year Extended Premium Protection Plan:
3 Year In-Home Labor Repair Service
3 Year Parts
3 Year Frame/Structure

Human Touch 5-Year Extended Premium Protection Plan:
5 Year In-Home Labor Repair Service
5 Year Parts
5 Year Frame/Structure

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