Ogawa Active XL 3D Massage Chair

The Ogawa Active XL 3D Massage Chair is specially designed to accommodate large-framed individuals, which is a rarity among most massage chairs. Despite its opulent features, this chair offers excellent pain relief and helps to revive your body. Its 3D Vario Motion massage rollers mimic human touch, and the SL-Track provides a massage that extends from your neck to your glutes. Additionally, it offers a full-body stretching, compression massage, and other features. With a seat that is 4 inches wider than the Active L Plus, this chair is sure to fit comfortably and snugly for most users.

3D Vario Motion Engine

Bringing your massage therapist home, the most advanced 3D rollers glide with precise motions, and meticulous speed adjustments, that emulate the human hands for therapeutic massage. With a wider massage area than ever before, the updated 3D Vario Motion rollers deliver a more accurate massage with an upgraded life-like feel from the medical-grade silicone rollers.

Precise Body Scanning

By detecting your body's position, digitally mapping your size and shape, and sending the data back to the chair, the system guarantees highly accurate and precise placement of the massage rollers for a tailored and effective massage experience.

Air Compression Massage

The air compression massage promotes circulation, faster recovery, and enhances overall well-being. The Active XL 3D features 30 strategically positioned airbags, targeting key areas such as the neck, shoulders, arms, calves, and feet.

Foot Rollers

Relax and unwind with soothing acupressure foot rollers that knead key pressure points, releasing tension and rejuvenating your feet. Multiple spinning roller tracks and gentle air compression ensure full foot coverage for ultimate relief.

SL-Track

The Ogawa Active XL 3D features a uniquely designed, extended roller track with a specialized contour. This allows the massage rollers to glide seamlessly from the neck, beneath the gluteus muscles, and into the upper thigh for a comprehensive massage experience.

Automatic Programs

The Active XL 3D offers 16 expertly crafted massage programs, each thoughtfully designed to blend different massage techniques for optimal results. Choose from a range of pre-set options, including full-body massages, stretch routines, and targeted therapies, all tailored to meet your specific needs.

Patented Stretch Techniques

5 exclusive stretch programs, meticulously developed by a council of more than 800 doctors and engineers. Select from programs like Stretch, Thai, Spinal Care, Vigorous, and Japanese.

Manual Programs

Personalize your massage experience with manual mode, featuring spot, partial, and full-body options to target and address your unique needs with precision.

Custom Programs

Create your ideal massage and save it as a custom program on the Active XL 3D for convenient access whenever you desire.

Zero Gravity Recline

By gently elevating your knees above your heart, the Zero Gravity recline relieves pressure on the lower spine, boosts circulation, and helps lower blood pressure. This weightless position enhances relaxation while intensifying the pressure on the massage rollers for a deeper, more effective massage.

Heat Therapy

Soothing heat is applied to the lumbar region, calves, and feet, gently easing tension in tight muscles, alleviating discomfort, and promoting improved circulation for enhanced relaxation and recovery.

Armrest Controls

Designed for convenience, the quick-access armrest controls let you effortlessly adjust your massage settings. Modify intensity, pause the massage, or select an automatic program with just a touch, so you can return to deep relaxation in no time.

Bluetooth Speakers

With built-in Bluetooth technology of the Ogawa Active XL 3D massage chair, you can seamlessly connect and play your favorite music wirelessly from any compatible smartphone or device, enhancing your relaxation experience.

USB Type C

Stay powered up while you unwind. The built-in USB Type-C port allows you to conveniently recharge your devices during your massage, ensuring you never run out of battery while relaxing. Simple, practical, and designed for your convenience.

Automatic Ottoman

Designed to accommodate a wide range of heights, the ottoman of the Active XL automatically extends or retracts to adjust for longer or shorter legs, ensuring a perfect fit for users ranging from 5’ to 6’5”.

Touchscreen Tablet

The touchscreen tablet of the Ogawa Active XL 3D massage chair provides easy and intuitive access to all features. With its user-friendly interface and straightforward menus, it’s designed for effortless operation by anyone.

• Upright: 60.6"(L) x 30"(W) x 46.8"(H)
• Recline: 73.6"(L) x 30"(W) x 35"(H)
• Packaging: 50.4"(L) x 32.2"(W) x 47.7"(H)
• Gross Weight: 242.5lbs
• Net Weight: 202.8lbs
• Weight Capacity: 320lbs
• Shoulder Width: 23"
• Power Supply: 110-120V,60Hz
• Power Consumption: 120W
• Dual Power Speaker: 12W x 2

Consumer Warranty Information

OGAWA products have the following warranty: OGAWA’s massage chairs, and massaging motion upholstery provide a one (1) year in-home service warranty, a two (2) year parts warranty, and a five (5) year framework warranty. OGAWA foot massager and foot and calf massagers provide a one (1) year in-home service, parts and labor warranty. OGAWA products will be either repaired by the consumer or by an in-home technician. OGAWA customer service will not issue Return Material Authorizations (RMAs) for products. OGAWA will not issue Return Material Authorizations (RMAs) for buyer’s remorse.

5 (Five) Year Limited Warranty

• This warranty includes In-Home Service, Parts, & Labor for the 1st (one) year at no cost to the customer.
• This warranty includes part costs covered for the 2nd (two) year at no cost to the customer.
• This warranty includes structural framework coverage for all 5 (five) years at no additional cost to the customer.

Service and Technical Support

To ensure the highest level of quality and support services OGAWA has partnered with COZZIA to assist in all technical support and warranty issues. To receive OGAWA service customers may contact COZZIA’s customer service department at 1-877-977-0656 between 9:00 am and 5:00 pm PST, Monday through Friday for warranty or service issues. You also can email at service@ogawaworldusa.com for any maintenance and service enquirers.

• Consumers are required to provide the unit serial number and dated proof of purchase (sales receipt) when they contact the OGAWA service department regarding a repair.
• An OGAWA customer service representative will attend to most consumer inquiries, but in some cases a technical service specialist will provide advanced support.
• Non-warranty repair is provided on a “per incident” basis. OGAWA customer service will verify that the unit has failed and provide instructions for repairing a unit.
• All applicable repairs, parts, shipping, handling, local tax, and a “per incident” fee will be charged for non-warranty repairs and support calls.
• Proof of purchase (original receipt) is required for all warranty repairs or service.

Product Repair

Many OGAWA product repairs may be performed by the consumer in their own home with parts and instructions supplied by OGAWA such as remote control replacements which don’t require a technician.

Canadian consumers may contact COZZIA’s customer service department at 1-877-977-0656 between 9:00 am and 5:00 pm PST, Monday through Friday for warranty or service issues.

Floor Models and Demonstration Units have a prorated warranty period that begins the day the model is placed on the floor and connected to an electrical outlet by retail partner. Proof of purchase is required in order to obtain warranty service and parts. Non-warranty parts and service are available at a “per incident” charge.

Warranty Coverage Period

Warranty coverage starts at the time that the consumer PURCHASES their chair. Proof of purchase is required for all warranty repairs. The warranty time period is measured by continuous calendar days based on a seven-day week.

Field Service

COZZIA customer service department will diagnose and schedule an authorized service provider to repair the chair in the consumer’s residence. Refer to Consumer Warranty as to which products include field service.

Parts

All parts deemed necessary for repairs will be shipped to the consumer at no charge by the COZZIA service department.

Framework

COZZIA customer service department will diagnose and schedule an authorized service provider to repair the chair in the consumer’s residence. Refer to Consumer Warranty as to which products include field service.

Consumer Warranty Limitations and Exclusions

Warranties are only valid in the 48 contiguous United States and Canada and are contingent upon the consumer operating the chair according to the corresponding instruction manual.

The warranty only applies to OGAWA products and does not include any accessories or enhancements.

Field service requires pre-approval and must be performed by COZZIA’s authorized field service personnel. Field service is only available in the United States and in major metropolitan areas in Canada.

Softening of foams and filling composites in pillows, pads, and memory foam occurs naturally and does not constitute a defect under this warranty.

Fading, wear and piling of fabrics occurs naturally and does not constitute a defect under this warranty.

Natural markings, grain and dye variations in leather do not constitute a defect under this warranty.

Warranties do not cover any loss or damage resulting from improper installation, unauthorized repairs or modifications, improper use of electrical/power supply, loss of power, dropped product, a malfunction or damage of an operating part from failure to provide manufacturer’s recommended maintenance, transportation damage, theft, abuse, misuse, neglect, vandalism, or environmental conditions (fire, floods, rust, corrosion, sand, dirt, windstorm, hail, earthquake, or exposure to weather conditions), loss of use during the period the product is at a repair facility, or otherwise awaiting parts or repair.

Damage due to shipping and handling does not constitute a defect under this warranty.

Under no circumstance shall OGAWA, COZZIA, or its representatives be liable for indirect, consequential, or incidental damages (including) damages for lost profits, business interruption, bodily injury, medical, and the like), even if any party has been advised of the possibility of such damages.

Warranties are non-transferable and shall be in lieu of any other warranty, express or implied, including but not limited to any implied warranty or merchantability or fitness for particular use.

OGAWA’s sole liability and the purchaser’s exclusive remedy shall be for the repair, or at COZZIA’s option, for the replacement of the defective part. Not withstanding the above, if replacements parts for defective materials are not available, OGAWA reserves the right to make substitutions in lieu of repair or replacement.

All warranties begin on the DATE OF PURCHASE; no allowance or extension is offered for delivery and/or installation.
Warranties do not apply to rental, business, commercial, institutional, or other non-residential users.

Ogawa 3 Year Extended Warranty (Optional)

• Total of 5 Year Manufacturer Warranty with 3 Years Labor, 3 Years Parts and 5 Years Frame.

Ogawa 5 Year Extended Warranty (Optional)

• Total of 5 Year Manufacturer Warranty with 3 Years Labor, 3 Years Parts and 5 Years Frame.

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