Ogawa Master Drive DUO Massage Chair

Features:

• 4D + 3D Human-like Vario Motion™ Mechanism
• Long Track Massage from Neck to Buttock
• 3 inch 4D + 3D Node
• 6 Unique Massage Techniques
• 25 Auto Programs + 1 Spot Massage +3 Custom Massage + 1 Chair Doctor
• Foot and Sole Roller Massage
• Heat Therapy for Legs, Seat, and Lumbar
• Calf Kneading Massage
• 32 Airbags
• Footrollers
• SpO2 Sensor
• Max 15W Wireless Charging
• Max 45W USB-C Charging
• 3 Air Intensity Levels
• Off-line voice control
• Bluetooth Speaker for Music
• Precise Body Scanning
• Massage Time: 5~30 Minutes
• Wall Hugging / Space Saving : 1”
• 8 modes Chromotherapy Lighting in shoulders
• Automatic Calf Adjustment
• Quick Access Buttons Embedded in Armrest
• One Touch Zero Gravity Position
• One Touch Lie-Flat & Home Restore Button
• Adjust backrest and footrest at any desirable position
• Auto Leg Length Detectable
• Inductive-stop Sensors in Footrest
• Equipped with Overheating
• Power Surge Detector
• Child safety lock
• Leg rest and backrest add safety sensor to prevent pinching while retracting automatically.
• Wired Touch Screen Tablet

All New Duo 4D+3D Vario Motion Rollers

Introducing the Duo 4D+3D Vario Motion Rollers, revolutionizing at-home massage. Experience the precision of the 4D roller targeting the mid-back to neck, and a second 3D roller seamlessly gliding from the mid-back to the glutes. With meticulous speed adjustments and a wider massage area, these advanced rollers, featuring medical-grade silicone, provide a lifelike feel for the ultimate therapeutic relaxation at every level.

SL-Track

Experience enhanced massage coverage and increased healing and relaxation with the flexible SL-Track in the Ogawa Master Drive DUO massage chair. This innovative design allows the massage rollers to adapt to the natural curvature of the spine, providing a more comprehensive and personalized massage experience for ultimate comfort and therapeutic benefits.

AI Powered Chair Doctor

Using AI technology, this innovative feature prescribes a customized massage based on your current tension and stress levels. The intelligence handle incorporates PPG technology to read your heart rate, GSR Control sensors for emotional state analysis, and even SPA Blood Oxygen Level sensing, ensuring a uniquely tailored massage experience for optimal relaxation and well-being.

Air Compression Massage

Air compression massage aids in circulation for faster healing and better overall health. The Master Drive DUO employs 32 air compression chambers strategically placed at the neck and shoulders, thigh, waist, arms, calves, and knees to target and release stiffness. The air compression areas can be independently adjusted with 3 levels of intensity.

Automatic Programs

Discover your ideal massage effortlessly through the Ogawa Master Drive DUO's 25 Automatic Programs, incorporating Real-Life Chiropractic Techniques and diverse massage modalities suitable for the entire family. Tailor your massage experience and save up to 3 personalized settings for quick access to your preferred programs, ensuring a customized and enjoyable relaxation session.

Patented Stretch Techniques

Revolutionizing your experience, the Ogawa Master Drive Duo introduces patented stretch techniques. Unlike other chairs with fixed L-shaped tracks, the flexible track allows the Master Drive Duo to lie flatter, enabling incredible stretching benefits. 5 distinctive stretch programs, meticulously crafted by a council of over 800 doctors and engineers for unparalleled comfort and well-being.

2 Stage Zero Gravity Recline

The 2-Stage Zero Gravity Recline lifts your knees around the heart level, reducing pressure on the spine, distributing gravity's force across the body, enhancing circulation, and lowering blood pressure. The Zero Gravity position promotes relaxation and intensifies the massage experience by applying additional pressure to the rollers. Select from 2 positions for a personalized and rejuvenating experience.

Calf Heat Therapy

Indulge in the ultimate care for your calves with heat therapy in the Master Drive DUO. This system combines heated massage with air pressure, providing much needed relief in your calves. Immerse yourself in total relaxation as the heated calf massage takes care of these crucial parts of your body, often overlooked in daily life.

Deep Calf Kneading

Experience targeted care for your calves with the Ogawa Master Drive DUO's Deep Calf Kneading. This advanced feature employs proven Calf Kneading Functions, as the center section of the legrest executes a slow and precise figure-8 movement for an effective calf massage.

Kneading Foot Massage

Experience a soothing Kneading Foot Massage with the Ogawa Master Drive SUO, as it intelligently utilizes memory foam to apply targeted force along the sides and tops of your feet, providing maximum relief.

Heat Therapy

Experience targeted relief with Heat Therapy in the Ogawa Master Drive DUO. This feature delivers soothing warmth to the lower lumbar and seat region, effectively alleviating lower back tension and promoting relaxation in the underlying muscles and joints. Enjoy the benefits of this therapeutic heat therapy for enhanced comfort and well-being.

Touchscreen Tablet

Experience seamless navigation of massage programs and settings with the Touchscreen Tablet on the Ogawa MasterDrive DUO. Effortlessly tailor massage programs or create your custom regimen, all at your fingertips. With support for five languages, personalize your massage experience with ease.

M-DRIVE Controls

Effortlessly enhance your massage experience with the M-DRIVE Controls featured on the Ogawa MasterDrive DUO. Easily adjust the massage intensity either by turning the dial or using the convenient tablet. Enjoy swift and user-friendly controls that allow you to choose zero gravity modes, customize settings for TV, or opt for an automatic program—all with a simple touch, ensuring a seamless return to deep relaxation.

On-Demand Voice Control

With this innovative feature, you can customize your massage experience to your liking without the need to interrupt their relaxation by manually adjusting settings.

• Upright: 63.6"(L) x 31.9"(W) x 50"(H)
• Recline: 73.7"(L) x 31.9"(W) x 41.5"(H)
• Gross Weight: 315.5lbs
• Weight Capacity: 320lbs
• Distance from Wall: 1"
• Seat Width: 21.3''
  
• Power Supply: 110-120V,60Hz
• Power Consumption: 150W

Consumer Warranty Information

OGAWA products have the following warranty: OGAWA’s massage chairs, and massaging motion upholstery provide a one (1) year in-home service warranty, a two (2) year parts warranty, and a five (5) year framework warranty. OGAWA foot massager and foot and calf massagers provide a one (1) year in-home service, parts and labor warranty. OGAWA products will be either repaired by the consumer or by an in-home technician. OGAWA customer service will not issue Return Material Authorizations (RMAs) for products. OGAWA will not issue Return Material Authorizations (RMAs) for buyer’s remorse.

Ogawa Refresh,Active and Master Drive LE 5 (Five) Year Limited Warranty

• This warranty includes In-Home Service, Parts, & Labor for the 1st (one) year at no cost to the customer.
• This warranty includes part costs covered for the 2nd (two) year at no cost to the customer.
• This warranty includes structural framework coverage for all 5 (five) years at no additional cost to the customer.

Ogawa Master AI 5(Five) Year Limited Warranty

• This warranty includes In-Home Service, Parts, & Labor for the 3 years at no cost to the customer.
• This warranty includes part costs covered for the 3 years at no cost to the customer.
• This warranty includes structural framework coverage for all 5 (five) years at no additional cost to the customer.

Ogawa Stretch 3D 5(Five) Year Limited Warranty

• This warranty includes In-Home Service, Parts, & Labor for the 2 years at no cost to the customer.
• This warranty includes part costs covered for the 3 years at no cost to the customer.
• This warranty includes structural framework coverage for all 5 (five) years at no additional cost to the customer.

Service and Technical Support

To ensure the highest level of quality and support services OGAWA has partnered with COZZIA to assist in all technical support and warranty issues. To receive OGAWA service customers may contact COZZIA’s customer service department at 1-877-977-0656 between 9:00 am and 5:00 pm PST, Monday through Friday for warranty or service issues. You also can email at service@ogawaworldusa.com for any maintenance and service enquirers.

• Consumers are required to provide the unit serial number and dated proof of purchase (sales receipt) when they contact the OGAWA service department regarding a repair.
• An OGAWA customer service representative will attend to most consumer inquiries, but in some cases a technical service specialist will provide advanced support.
• Non-warranty repair is provided on a “per incident” basis. OGAWA customer service will verify that the unit has failed and provide instructions for repairing a unit.
• All applicable repairs, parts, shipping, handling, local tax, and a “per incident” fee will be charged for non-warranty repairs and support calls.
• Proof of purchase (original receipt) is required for all warranty repairs or service.

Product Repair

Many OGAWA product repairs may be performed by the consumer in their own home with parts and instructions supplied by OGAWA such as remote control replacements which don’t require a technician.

Canadian consumers may contact COZZIA’s customer service department at 1-877-977-0656 between 9:00 am and 5:00 pm PST, Monday through Friday for warranty or service issues.

Floor Models and Demonstration Units have a prorated warranty period that begins the day the model is placed on the floor and connected to an electrical outlet by retail partner. Proof of purchase is required in order to obtain warranty service and parts. Non-warranty parts and service are available at a “per incident” charge.

Warranty Coverage Period

Warranty coverage starts at the time that the consumer PURCHASES their chair. Proof of purchase is required for all warranty repairs. The warranty time period is measured by continuous calendar days based on a seven-day week.

Field Service

COZZIA customer service department will diagnose and schedule an authorized service provider to repair the chair in the consumer’s residence. Refer to Consumer Warranty as to which products include field service.

Parts

All parts deemed necessary for repairs will be shipped to the consumer at no charge by the COZZIA service department.

Framework

COZZIA customer service department will diagnose and schedule an authorized service provider to repair the chair in the consumer’s residence. Refer to Consumer Warranty as to which products include field service.

Consumer Warranty Limitations and Exclusions

Warranties are only valid in the 48 contiguous United States and Canada and are contingent upon the consumer operating the chair according to the corresponding instruction manual.

The warranty only applies to OGAWA products and does not include any accessories or enhancements.

Field service requires pre-approval and must be performed by COZZIA’s authorized field service personnel. Field service is only available in the United States and in major metropolitan areas in Canada.

Softening of foams and filling composites in pillows, pads, and memory foam occurs naturally and does not constitute a defect under this warranty.

Fading, wear and piling of fabrics occurs naturally and does not constitute a defect under this warranty.

Natural markings, grain and dye variations in leather do not constitute a defect under this warranty.

Warranties do not cover any loss or damage resulting from improper installation, unauthorized repairs or modifications, improper use of electrical/power supply, loss of power, dropped product, a malfunction or damage of an operating part from failure to provide manufacturer’s recommended maintenance, transportation damage, theft, abuse, misuse, neglect, vandalism, or environmental conditions (fire, floods, rust, corrosion, sand, dirt, windstorm, hail, earthquake, or exposure to weather conditions), loss of use during the period the product is at a repair facility, or otherwise awaiting parts or repair.

Damage due to shipping and handling does not constitute a defect under this warranty.

Under no circumstance shall OGAWA, COZZIA, or its representatives be liable for indirect, consequential, or incidental damages (including) damages for lost profits, business interruption, bodily injury, medical, and the like), even if any party has been advised of the possibility of such damages.

Warranties are non-transferable and shall be in lieu of any other warranty, express or implied, including but not limited to any implied warranty or merchantability or fitness for particular use.

OGAWA’s sole liability and the purchaser’s exclusive remedy shall be for the repair, or at COZZIA’s option, for the replacement of the defective part. Not withstanding the above, if replacements parts for defective materials are not available, OGAWA reserves the right to make substitutions in lieu of repair or replacement.

All warranties begin on the DATE OF PURCHASE; no allowance or extension is offered for delivery and/or installation.
Warranties do not apply to rental, business, commercial, institutional, or other non-residential users.

Ogawa 3 Year Limited Extended Warranty (Optional)

• The 3 Year Limited Extended Warranty adds two additional years of coverage for labor & parts.
• Total of 5 Year Manufacturer Warranty with 3 Years Labor, 3 Years Parts and 5 Years Frame.

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